Orders
How do I track my order?
Keeping an eye on your order is simple! Once your order has been processed and shipped, you’ll receive a confirmation email with your personal tracking number. Just click the link or enter the tracking number to see exactly where your package is and when it’s expected to arrive.
Can I modify or cancel after my order after it has been placed?
We understand that plans can change! If you need to modify or cancel your order, please reach out to us as soon as possible and we’ll do our very best to help. Because we work quickly to get orders out the door, most orders are processed and shipped the next day. Once an order has been processed, we may not be able to make changes - but we’ll always try to accommodate you whenever we can!
What payment methods do you accept?
We currently accept all major credit cards as well as Shop to make your checkout experience quick, easy, and seamless.
I am a commercial grower located in New York State. Will my order be tax exempt?
If you’re a commercial grower located in New York State, you may qualify for tax-exempt status by submitting a signed NYS ST-125 Farmer’s and Commercial Horse Boarding Operator’s Exemption Certificate. Once we receive and approve your form, eligible New York State customers will not be charged sales tax on purchases from Militello Farm Supply, Inc. Click here to submit your form.
Shipping
What shipping options do you offer?
We currently offer several UPS shipping options to fit your needs, including Ground, Standard, 3 Day Select, and 2nd Day Air. We’re always looking for ways to better serve our customers and are working on adding even more shipping options in the future!
How much does shipping cost?
The exact shipping costs are calculated based on the destination, the weight and the size of the items in the customer's shopping cart. Customers can view the shipping costs during the checkout process before completing their purchase.
Do you ship internationally?
No, we do not ship internationally. Due to the nature of our products, we only ship to the 50 United States and Washington DC.
Returns
What is your return policy?
We want you to feel confident shopping with us! We offer a 30-day return policy, so you have 30 days from the date of purchase to request a return. To be eligible, items must be unopened, in the same condition you received them, and in their original packaging with labels secured. Please note that returns must be approved in advance.
How do I initiate a return?
To get started, just email us at agloff@militellofarmsupply.com and we’ll walk you through the next steps. Once your return is approved, we’ll provide instructions on where to send it. Please note that returns must be approved in advance - items sent back without contacting us first won’t be accepted.
Customers are responsible for return shipping costs unless the item arrived damaged or we sent the wrong product. Approved returns can be mailed to: Militello Farm Supply Inc., 2929 Route 39, Forestville, NY 14062.
Are there return shipping fees?
In most cases, return shipping fees are the responsibility of the customer. However, if the return is due to an error on our part, such as receiving a damaged or incorrect item, we will cover the return shipping costs.
Pesticides
What if I cannot find a specific pesticide on your website?
Our inventory can occasionally be affected by factors outside of our control. A product may have been discontinued or could be temporarily unavailable due to supply shortages. In many cases, however, a brand-name product may now be offered under a generic label. We recommend searching by the same active ingredient to find comparable options. When possible, we note on individual product pages if an item is equivalent to a specific brand-name product.
If you need help identifying or locating the right product, please reach out through our Contact Us page or call us at 716-679-1240. Our team is always happy to assist you.
What if I cannot find a product I used to purchase?
Our inventory can occasionally be affected by factors outside of our control. A product may have been discontinued or could be temporarily
unavailable due to supply shortages. In many cases, however, a brand-name
product may now be offered under a generic label. We recommend searching by the same active ingredient to find comparable options. When possible, we note on individual product pages if an item is equivalent to a specific brand-name product.
If you need help identifying or locating the right product, please reach out through our Contact Us page or call us at 716-679-1240. Our team is always happy to assist you.
How do I determine the use rate of the product?
Each pesticide product page includes the product label, which we recommend reviewing to determine the appropriate use rate for your specific application. Use rates can vary based on several factors, so we’re unable to provide a specific recommendation without additional details.
If you need help interpreting a label or determining the correct use rate, please visit our Contact Us page or call us at 716-679-5168. Our team will be glad to assist you.
Do I need a license to use pesticides?
Some pesticides require a license to purchase or apply. These products are classified as Restricted Use Pesticides (RUPs), and licenses are issued by individual states.
At this time, the products available on our website do not require a license, though we are working toward offering licensed products in the near future. If you have questions about licensing requirements for a specific product, we recommend contacting your state’s department of environmental conservation for clarification.